Refund & Return Policy

1. Cancellation Policy:

Customers can cancel their orders within 24 hours of placing the order. To cancel an order, please contact our customer support team at [insert contact email] or [insert contact phone number]. We cannot guarantee the cancellation of orders that have already been processed or shipped.

2. Refund Policy:

a. Defective or Damaged Products:
   If you receive a defective or damaged product, please contact us within 7 days of receiving the item. We will initiate a return process and provide you with a replacement or a refund, depending on your preference.

b. Change of Mind:
   If you change your mind about a purchase and would like to return an item, you may do so within 14 days of receiving the product. The item must be unused, in its original packaging, and in the same condition as received. Please note that the return shipping costs will be the customer's responsibility. Once we receive the returned item and inspect it, we will issue a refund for the product cost, excluding the original shipping charges.

3. Return Process:

To initiate a return, please follow these steps:

a. Contact our customer support team at eqsense@outlook.com or 7570020500 to inform us about the return and receive further instructions.

b. Pack the item securely in its original packaging, including all accessories and manuals.

c. Ship the item to the following address:
   
   EQ SENSE
   4 Ground Floor, Naza Building, Naza Market,
   Lalbagh, Lucknow, India
   
   [Insert Return Address, if different from the above]

d. Please provide the return tracking number to our customer support team for faster processing.

4. Refund Processing:

Once we receive the returned item and inspect it, we will notify you of the status of your refund. If your return is approved, the refund will be processed, and a credit will be automatically applied to your original method of payment within a reasonable number of days.

5. Contact Us:

If you have any questions or concerns about our Cancellation, Refund, and Return Policy, please contact us at:

EQ SENSE
4 Ground Floor, Naza Building, Naza Market, Lalbagh,Pin Code 226001, Lucknow, India
Email: eqsense@outlook.com
Phone: 7570020500